Ordering & Shipping

Our Ordering & Shipping Policy is designed to deliver your purchases quickly, securely, and with full transparency. Below you'll find clear details on processing times, free worldwide shipping, secure payment options, order modifications, and what to expect at each step.

Order Processing Time

  • Orders are processed within 1-3 working days.

  • Weekday orders (Mon–Thu) are typically processed in one working day; orders placed Fri–Sun may take up to three working days.

  • All orders receive a confirmation email once processing begins.

Shipping & Delivery

  • We offer 100% free shipping worldwide — no minimum purchase required.

  • Once processed, delivery takes an average of 7-14 days from the date your order is placed.

  • Shipments are dispatched in consolidated batches to maintain competitive pricing and reduce environmental impact.

  • You will receive a shipment notification with tracking details as soon as your order leaves our warehouse.

Delays & Communication

If your order is expected to be delayed beyond the standard timeframe, we will contact you directly to provide updates and support.

Disclaimer:
Delivery times are estimates and may vary due to warehouse availability, customs, or other factors outside our control. We appreciate your understanding and patience.

How to Place an Order

  1. Browse products and select the desired variant on the product page.

  2. Click "ADD TO BAG", then "Checkout Securely"

  3. Enter accurate shipping and billing information; double-check postal codes and street addresses.

  4. Review your order summary, then click "Proceed to Payment."

  5. Choose from secure, SSL-encrypted payment methods and complete your purchase.

Order Modifications & Cancellations

  • Modify or cancel your order within 24 hours of placement by contacting our support team.

  • After 24 hours, orders enter processing and cannot be changed or canceled.

  • Failed modification requests after the 24-hour window may incur additional fees.

Shipping Costs & Insurance

  • We cover all outbound shipping costs—there are no hidden fees.

  • To protect your package, we recommend adding insurance; insured shipments ensure compensation if lost or damaged.

  • For any shipping issues, please refer to your courier's claim process and notify us for assistance.

Secure Payment & Data Protection

  • All transactions are SSL-encrypted to safeguard your payment details.

  • We accept Credit Cards (AMEX, Mastercard, Maestro, Visa), PayPal, EPS, and bank transfers.

  • Your personal data is handled in accordance with our Privacy Policy and UK data protection laws.

Delivery Issues & Address Accuracy

  • Incorrect or incomplete addresses may result in delivery delays or extra fees; ensure all details are correct at checkout.

  • If your package is returned due to an address error, additional shipping charges apply for re-delivery.

  • For lost or damaged shipments, contact us promptly so we can coordinate with the courier.

Tracking & Customer Support

  • Once your order ships, you'll receive an email with a tracking number and courier link.

  • Our support team is available Mon–Fri, 9 AM–6 PM GMT, to answer questions or resolve issues.

Important Notes

  • Processing and delivery times are estimates and may vary during peak seasons.

  • Combining multiple orders may result in separate shipments and tracking numbers.

Contact Us

For order inquiries, modifications, or shipping questions, reach out to our support team:

Email: support@ginlerie.com