Frequently Asked Questions

Simply browse our curated collection, select your perfect item, and click "Add to Bag." Our streamlined checkout process takes just minutes - enter your details, choose your preferred payment method, and you're done. Orders are processed quickly, typically within one business day for weekday purchases.

We accept all major credit cards (AMEX, Mastercard, Maestro, Visa), PayPal, EPS, and secure bank transfers. Your payment information is protected with bank-level SSL encryption, so you can shop with complete confidence.

Absolutely. We use the same military-grade SSL encryption trusted by major banks and comply with strict GDPR data protection standards. Your financial details are never stored on our servers and are encrypted during every transaction.

We process orders quickly to get your items to you fast! You can make changes within 24 hours of ordering by contacting our support team. After this window, your order will be in our fulfillment process.

Shipping is completely free worldwide - that's our gift to you! No minimum order required, no hidden fees. This saves you $15-45 compared to most online stores, making your purchase even more valuable.

Our standard delivery time is typically 14-21 days from the date your order is placed, depending on product availability and destination.

In rare cases—such as during periods of high demand, warehouse backlogs, or customs clearance—delivery may take up to 25–30 days.

We always provide tracking information as soon as your order ships, and we are committed to keeping you updated about any delays.

Yes, you'll receive a shipment notification email with tracking details and courier link as soon as your order leaves our warehouse. This lets you monitor your package throughout delivery.

We offer optional shipping insurance at checkout for complete peace of mind. This protects your investment and ensures you're covered if anything unexpected happens during transit. Most customers find this small additional cost worth the security.

Yes, we want you to love your purchase! We accept returns within 14 days of delivery when items meet our return conditions. For complete details on eligibility, process, and requirements, please review our full Returns & Refunds Policy.

Simply email our returns team at support@ginlerie.com within 14 days of receiving your order. We'll guide you through our streamlined process and provide all necessary instructions. The full procedure is outlined in our Returns Policy.

Most items can be returned when they meet our return conditions. For hygiene reasons, certain personal items cannot be returned once opened. Our Returns Policy has the complete list of returnable and non-returnable items.

For hygiene and safety reasons, we cannot accept returns on opened cosmetics, underwear, swimwear, personal care items, gift cards, digital products, and clearance merchandise.

Your privacy is paramount to us. We comply with strict GDPR and British privacy laws, using industry-leading security measures to protect your data. We only collect information necessary to fulfill your order and improve your experience.

We collect only what's needed to process your order, handle payments, and provide excellent customer service - things like your contact details, shipping address, and payment information. Everything is handled securely and used solely for your benefit.

Yes, under GDPR you have the right to access, correct, erase, restrict processing, and request data portability. Contact us anytime to exercise these rights - we respond promptly.

We use cookies to make your shopping experience better - remembering your cart contents, preferences, and providing personalized recommendations. You can control these settings in your browser, though some features may be limited without them.

You can browse freely without having to create an account.

Yes, we comply with the Competition Act, provincial consumer protection regulations across the United Kingdom, and international GDPR requirements. Your statutory rights are fully protected and never waived.

Our comprehensive Terms of Service cover all aspects of using our website and services. They're designed to protect both customers and our business while ensuring a positive shopping experience.

These terms are governed by Netherlands law. We're committed to resolving any issues quickly and fairly through our customer service team before any legal proceedings.

We invest heavily in professional photography to show our products as accurately as possible. While monitor displays can vary slightly, we stand behind our product quality. If you're not satisfied with accuracy, our return policy provides options.

Contact us immediately within 48 hours with photos of any issues. We'll make it right quickly because your satisfaction is our priority. Our team will provide immediate solutions to ensure you get exactly what you ordered.

Yes! Size exchanges are handled through our returns process. If your preferred size is available, we'll arrange the exchange. If not, you'll have options for store credit or refund. See our Returns Policy for complete exchange procedures.

Our friendly team is here to help! Email support@ginlerie.com for general questions or returns. We're available Monday-Friday, 9 AM-6 PM PT and respond promptly to ensure you have a smooth experience.

Absolutely! You'll receive confirmation when we receive your order, when it enters processing, and when it ships with full tracking details. Stay informed every step of the way from purchase to delivery.

We're committed to transparency and fairness. All our policies are designed to protect both customers and our business while ensuring a positive experience. For detailed information, review our complete Terms of Service and Privacy Policy, or contact us directly.