Simply browse our collection, select your item, and click "Add to Bag." Our checkout process takes just a few minutes — enter your details, choose your preferred payment method, and you're done. Orders are typically processed within one business day.
We accept all major credit and debit cards (Visa, Mastercard, Maestro, AMEX) and PayPal. Your payment information is protected with SSL encryption during every transaction.
Absolutely. We use industry-standard SSL/TLS encryption and comply with PCI DSS security standards. Your financial details are never stored on our servers and are fully encrypted during every transaction.
You may modify or cancel your order within 24 hours of placement by contacting support@ginlerie.com or via SMS at +44 2037696963 (SMS only — no voice calls). After 24 hours, your order enters our automated fulfilment system and can no longer be changed. In that case, please wait for delivery and use our 30-day return policy.
Standard shipping is completely free — no minimum order required and no hidden fees. For customers who want faster delivery, Express Shipping is available for $5.95 USD.
Delivery times are estimated from the date your order is dispatched, not the date it is placed. Please account for 1–2 business days of processing time on top of these windows.
For customers in the United States and Canada, Standard Shipping takes 7–14 business days and Express Shipping takes 4–9 business days.
For customers in the United Kingdom, Standard Shipping takes 7–12 business days and Express Shipping takes 4–8 business days.
Yes — every single Ginlerie order ships with a tracking number included, free of charge. You will receive an automated email with your tracking number and a direct link to monitor your shipment as soon as your order is dispatched. Tracking information may take up to 24–48 hours to update after dispatch.
We dispatch orders Monday through Saturday. Orders placed on Sundays are processed that day but will not be dispatched until Monday.
Yes. We accept returns within 30 days of delivery, provided items meet our return conditions — unused, unworn, in original packaging with all tags intact. For the complete eligibility criteria, please review our Returns & Refunds Policy.
Our Keep & Exchange Program lets you receive the correct size or colour without returning your original item.
Contact support@ginlerie.com within 30 days of delivery with your order number and the size or colour you need. Pay the applicable exchange shipping fee for your replacement and keep your original item — no return needed.
Exchange shipping fees are $25.00 USD for the United States, £20.00 GBP for the United Kingdom, and $35.00 CAD for Canada.
International return shipping typically costs significantly more and takes weeks. Our Keep & Exchange Program gets you the right item faster and for less.
Email support@ginlerie.com within 30 days of receiving your order with your order number and reason for return. Our team will respond within 24 business hours with your return authorisation and full instructions. Do not ship anything back without first receiving written authorisation from our team.
For hygiene reasons, lingerie and intimate apparel with broken or missing hygiene seals cannot be returned. Additionally, opened cosmetics or personal care products, items missing original tags or packaging, items showing signs of use or wear, gift cards, digital products, and custom-made or personalised items are not eligible for return.
Contact us at support@ginlerie.com within 48 hours of delivery with clear photographs of the issue and your order number. You do not need to return the item — we will send a replacement or issue a full refund, your choice.
We take data protection seriously across all markets we serve. We implement industry-standard security measures including SSL/TLS encryption, secure servers, PCI DSS-compliant payment processing, and strict internal access controls. Your data is never sold to third parties.
We collect only what is necessary to process your order and provide customer support — your contact details, shipping address, and payment information. For full details, please review our Privacy Policy.
Your rights depend on where you are located:
If you are in the United Kingdom, you are protected under UK GDPR and the Data Protection Act 2018. You have the right to access, correct, erase, restrict processing, and request portability of your personal data. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
If you are in the United States, your rights vary by state. California residents are protected under the California Consumer Privacy Act (CCPA) and have the right to know what data is collected, request deletion, and opt out of the sale of personal data. Other states may provide additional protections under applicable state law.
If you are in Canada, you are protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access your personal data, request corrections, and withdraw consent for its use at any time.
In all cases, contact us at support@ginlerie.com to exercise any of your rights and we will respond promptly.
Yes. We use cookies to improve your shopping experience — remembering your cart, preferences, and providing relevant content. You can manage cookie preferences via our cookie banner or your browser settings, though some features may be affected if cookies are disabled.
No. You can browse and purchase freely without creating an account.
Ginlerie is registered in the Netherlands and operates in accordance with Dutch law, UK Consumer Contracts Regulations, the UK Consumer Rights Act 2015, US FTC guidelines, and applicable Canadian provincial consumer protection legislation. Your statutory rights are fully protected.
Our complete Terms of Service are available here. These govern all use of our website and are designed to protect both customers and our business.
We invest in professional photography to represent our products as accurately as possible. While screen displays may vary slightly in colour, we stand behind the quality of every item we sell. If you are not satisfied, our 30-day return policy provides options.
Yes. Size and colour exchanges are handled through our Keep & Exchange Program — see the Returns & Refunds section above for full details.
Email: support@ginlerie.com
SMS: +44 2037696963 (SMS only — no voice calls)
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM GMT
We aim to respond to all enquiries within 1 business day.
Yes. You will receive an order confirmation when your order is placed, and a shipping confirmation with your tracking number as soon as your order is dispatched.
All our policies are available in the footer of our website, including our Terms of Service, Privacy Policy, Returns & Refunds Policy, Shipping Policy, and Payment Policy.
Ready to Shop with Confidence?
Shop with confidence knowing every purchase is backed by our quality guarantee and dedicated support team.
