Last Updated: March 12, 2026
At Ginlerie, we are committed to providing a secure, transparent, and seamless payment experience. This policy outlines how we handle transactions, accepted payment methods, and what you can expect when purchasing from us.
All transactions on our website are processed in United States Dollars (USD). Pricing displayed throughout our site reflects USD values.
To ensure a seamless checkout experience, we accept the following secure payment methods:
Credit & Debit Cards:
Visa
Mastercard
American Express
Maestro
Digital Wallets:
PayPal
All payment processing is handled through trusted, industry-leading, PCI DSS-compliant payment processors to ensure the highest level of security.
We accept credit and debit cards issued by international banks. Please note that your financial institution may apply foreign transaction fees. These charges are determined by your bank and are not controlled by Ginlerie.
Your payment information is protected through SSL/TLS encryption during transmission. We do not store complete credit card details on our servers — all sensitive payment data is securely processed through our trusted third-party payment processors.
Upon order placement, your payment method will be authorised and charged for the full order amount.
Authorisation: Immediate upon order placement
Charge: Processed immediately to secure your inventory
Confirmation: Once payment is verified, you will receive an order confirmation via email
Should a transaction fail due to insufficient funds, expired card details, or security holds, we will notify you immediately at checkout. We recommend contacting your financial institution or trying an alternative payment method.
To prevent fraudulent transactions, we verify billing addresses with our payment processors. Please ensure the billing address entered at checkout matches the address on file with your financial institution.
Refunds are issued to the original payment method within 5–7 business days of an approved return. Please allow additional time for your bank to post the funds to your account. For full details on our return and refund process, please refer to our Refund & Return Policy.
Email: support@ginlerie.com
Phone: +44 2037696963 (SMS only — no voice calls)
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM GMT
We aim to respond to all enquiries within 1 business day.
Trade Name: Ginlerie
Legal Entity: Nexora
CoC (KVK): 95810358
VAT Number: NL005175229B84
Address: Elzenhoven 2, 3162 PJ Rhoon, Netherlands
